Knowledge Hub: Training Your AI Agent
The Knowledge Hub is the central repository where you can upload bespoke data, images and media to train your Grevon AI Agent. By adding documents, written content, website URLs, and media, you give the agent the information it needs to answer guest questions accurately and confidently. This article walks through each of the four Knowledge Hub tabs and how to use them.
Overview: What Is the Knowledge Hub?
The Knowledge Hub is found in the left-hand navigation menu. It contains four tabs: Documents, Content, URLs, and Media. Each tab represents a different type of training material you can provide to the Grevon AI Agent. Everything you add here becomes searchable knowledge that the agent can draw from when answering guest enquiries.
Tips for Getting the Most from the Knowledge Hub
Use descriptive titles and descriptions for every entry. The more context you give, the better the AI Agent can understand when and how to use each piece of knowledge.
Use all four tabs together. Documents cover policies, Content covers bespoke knowledge, URLs keep your hotel website information current, and Media brings your property to life visually.
Keep your knowledge up to date. If your cancellation policy changes, your opening hours change, or you add a new amenity, update the relevant entry in the Knowledge Hub so the AI Agent always has accurate information.
Use the Search entries bar at the top of the Knowledge Hub to quickly find and manage existing entries across all tabs.
Related Articles
Knowledge Hub
The Knowledge Hub is where you teach your assistant everything it needs to know about your property — house rules, FAQs, brochures, your website, photos, and more. Anything you add here, your assistant can use to answer guests accurately and help ...Adding knowledge
Adding to your Knowledge Hub is the same simple flow for every type: open the Add panel, give the entry a title and description, provide the content, and save. Your assistant takes care of the rest. Add an entry 1. Go to the tab for the kind of ...How to connect your Property Management System (PMS) to Grevon AI
Summary Connecting your PMS to Grevon AI is highly recommended. It allows the Grevon agent to surface live availability and rates, make real-time bookings, and pull property images, attributes, and returning-guest data — making it easier and more ...Documents
The Documents tab allows you to upload existing files directly into the Knowledge Hub. This is the fastest way to get structured information — such as cancellation policies, welcome guides, rate sheets, or FAQs — into the system. How to add a ...Content
The Content tab is where you write knowledge directly into the system using a built-in rich text editor. This is ideal for custom information that does not already exist as a file — such as local area guides, restaurant recommendations, house rules ...