Adding knowledge
Adding to your Knowledge Hub is the same simple flow for every type: open the Add panel, give the entry a title and description, provide the content, and save. Your assistant takes care of the rest.
Add an entry
1. Go to the tab for the kind of knowledge you're adding — Documents, Content, URLs, or Media.
2. Click the Add button (top-right), for example Add Document. A panel slides in from the right.
3. Fill in the fields and click Save.
The "Add an entry" panel — a title, a description, and a place for your content |
Every entry has two fields in common:
• Title (required) — a short name, e.g. House rules or Cancellation policy (up to 100 characters).
• Description (required) — a sentence describing what's inside (up to 500 characters). This helps your assistant understand when the entry is relevant.
What you provide for the content depends on the tab:
Tab | What you provide |
Documents | Drag and drop a file, or browse to select one — PDF, DOC, DOCX, TXT, CSV, XLS, XLSX, PPTX. |
Content | Type or paste your text directly into the box. |
URLs | Paste the web address you want the assistant to read. |
Media | Upload an image or video of your property. |
Tip: Clear titles and descriptions pay off. They help your assistant pick the right entry when a guest asks a question — and they make your hub easier to manage as it grows. |
After you save
When you save, your assistant processes the entry — reading it and preparing it for use. An entry may show a status while this happens (for example, processing, then ready). Larger documents and web pages take a little longer. Once it's ready, your assistant can use it in conversations right away.
Managing your entries
Open any tab to see its entries, then:
• Search — use the Search entries box to find an entry by title.
• View — click an entry to open its details.
• Edit — update an entry's title, description, or content.
• Delete — remove an entry you no longer need.
• Reprocess — if an entry didn't process correctly, you can retry it.
Keep it fresh. When your prices, policies, or offerings change, update the matching entry so your assistant always gives guests current information. |
Related articles
• Knowledge Hub overview — the four content types and how scope works
• Branding — customize how your assistant looks
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