Agent Knowledge Hub
The Agent Knowledge Hub is where you teach your assistant about your property. Anything you add here - documents, text, links, media, or virtual tours - becomes knowledge the agent can draw on to answer guests accurately.
| → AI Chat → Agent Knowledge Hub (left sidebar) |
What you can do here
Knowledge is organised into five tabs, one per content type:
Tab | What it holds |
|---|
Documents | Files such as PDFs - a cancellation policy, a welcome pack, or a rate sheet. |
Content | Text you paste in directly - a seasonal offer or a piece of your story. |
URLs | Web links the agent reads, such as your website and key pages. |
Media | Images and videos of your property. |
VR 360 | 360° virtual walkthroughs, added as XGRIDS 3D viewer links, so guests can walk the space before they book. |
| Note: Use the scope selector at the top right to choose whether an entry applies to your whole organisation or a single property. The Total Entries count at the bottom shows how many entries the current tab holds. |
Adding knowledge
Adding knowledge takes a few seconds, and your assistant starts using it almost immediately.
| → AI Chat → Agent Knowledge Hub (left sidebar) |
Add an entry
Open the tab for the type you want to add - Documents, Content, URLs, Media, or VR 360.
Choose the scope at the top right: your whole organisation, or a single property.
Select the Add button - it matches the tab (Add Document, Add Content, Add URL, Add Media, or Add Scene).
Fill in the panel that opens and save. For a VR 360 scene, give it a title and description and paste your XGRIDS 3D viewer link.
Managing what you have added
Each tab lists its entries with a Total Entries count. Use the search box to find an entry by name, and switch tabs to see knowledge of each type.
| Tip: The more complete your Knowledge Hub, the better your assistant answers - start with what guests ask about most, like policies, directions, and nearby things to do. |