Knowledge Hub
The Knowledge Hub is where you teach your assistant everything it needs to know about your property — house rules, FAQs, brochures, your website, photos, and more. Anything you add here, your assistant can use to answer guests accurately and help them book.
You'll find it under AI Chat → Knowledge Hub in the left sidebar.
The Knowledge Hub, showing the four content tabs and an empty Documents tab |
The four kinds of knowledge
Your knowledge is organized into four tabs across the top:
Tab | Use it for |
Documents | Files you already have — house rules, FAQs, brochures, price lists (PDF, DOC, DOCX, TXT, CSV, XLS, XLSX, PPTX). |
Content | Text you type or paste directly — your story, policies, local tips. |
URLs | Web pages — your website, booking pages, partner sites — that the assistant should read. |
Media | Images and videos that show off your property. |
Whatever you add, your assistant reads it and uses it to answer questions. The more complete your Knowledge Hub, the better and more accurate your assistant's replies. |
Organization vs. property knowledge
Use the scope selector near the top (it shows ORG and your organization name) to choose where an entry applies:
• Organization — knowledge that's true everywhere (your brand story, group-wide policies).
• A specific Property — knowledge that only applies to one location (that property's check-in times, amenities, directions).
Switch scope to view and manage entries for the organization or for an individual property.
Finding entries
• Use the Search entries box (top-right) to filter the current tab by title.
• The Total Entries count at the bottom tells you how many entries are in the current view.
Getting started
If a tab is empty, you'll see a friendly prompt and an Add button (for example, "Turn your docs into bookings" on the Documents tab). Click it to add your first entry — see Adding knowledge.
Related articles
• Adding knowledge — add documents, text, links, and media, and manage your entries
• Branding — customize how your assistant looks
Related Articles
Knowledge Hub: Training Your AI Agent
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Adding to your Knowledge Hub is the same simple flow for every type: open the Add panel, give the entry a title and description, provide the content, and save. Your assistant takes care of the rest. Add an entry 1. Go to the tab for the kind of ...Documents
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