The Property area is where you manage every property your agent represents. Each property holds the details your agent uses to answer guests accurately — its address, its connection to your property management system (PMS), and its room categories.
| → Main → Property (left sidebar) |
What you can do here
Screen | What it’s for |
|---|
The property list | See all your properties at a glance, with key stats and a search and filter bar. |
Property details | Open one property to manage its details, address, PMS connection, and room categories. |
| Note: The more complete a property’s details are, the better your agent can answer questions about it — so it’s worth filling in every tab. |
The property list
The property list is the first screen in the Property area. It shows every property in your organisation, with headline stats at the top.
| → Main → Property (left sidebar) |
The stats at the top
Card | What it shows |
|---|
Total | How many properties you have. |
Room types | The total number of room categories across all properties. |
PMS status | How many properties are connected to a property management system. |
Status | How many properties are active. |
Find and add properties
Use the search box to find a property by name.
Select Filter to narrow the list by status, then apply your choice.
Switch between list and grid view with the toggle at the top.
Select Add Property to create a new one, or select any row to open it.
What the table shows
Column | What it shows |
|---|
Property Name | The property’s name. Select it to open the property. |
Type | The kind of property — for example Park. |
Room Types | How many room categories the property has. |
Data Sources | How many knowledge sources are attached to it. |
PMS | Which property management system it’s connected to, or Not Set. |
Status | Whether the property is active. |
Property details
Selecting a property opens its detail view, organised into four tabs. Each tab has a Save button — your changes apply when you save.
| → Main → Property → (select a property) |
Details
The basic information that lists your property: its name, type, website URL, timezone, currency, status, and banner image. A panel on the right summarises the property’s identity, contact details, and stay information for quick reference.
Address
The property’s street address, city, state, postal code, and country — plus a map where you can drop a pin to set the exact location, or fine-tune the latitude and longitude.
PMS
Connect the property to your property management system so the agent can read live availability and pricing. Choose your PMS provider and enter the connection details; a step-by-step Connection Guide sits alongside the form. Use Test Connection to check it works, and Resync to pull the latest data.
| Note: Resyncing overwrites existing data with the latest from your PMS, so use it when you want the property brought fully up to date. |
Room Categories
Manage the room types for the property — each with its maximum occupancy, base rate, and availability. Search, filter, or add a category, and select one to enrich its content for the agent.