The Guests area gives every person who has stayed with you a single profile — built automatically from their trips, so you never have to add a guest by hand. From here you can see who your guests are, how often they return, and every conversation they’ve had with your assistant.

→ Main → Guests (left sidebar)

What you can do here

The Guests area has two screens:

Screen	What it’s for
The guest list	Browse, search, and filter every guest across your properties, with quick stats at the top.
A guest’s profile	Open one guest to see their stay history, value, and chat conversations.

Note: Guests are created from trip data — there’s no “add guest” button. When a new booking comes in, the guest is added or matched to an existing profile automatically.

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The guest list

The guest list is the first screen you see in Guests. It shows everyone who has stayed with you, with headline stats at the top and a search and filter bar to help you find anyone quickly.

→ Main → Guests (left sidebar)

The stats at the top

Card	What it shows
Guests	How many unique guests you have across all properties.
Trips	The total number of trips those guests have taken.
Properties	How many of your properties your guests have stayed at.
Avg stay	The average length of a stay, in nights.

Find a guest

1. Type a name, email, or phone number into the search box to filter the list as you type.

2. Select Filter to narrow by property, then apply your choice.

3. Switch between list and grid view with the toggle at the top.

What the table shows

Column	What it shows
Guest	Name and email address.
Phone	Contact number, if one is on file.
Country	The guest’s country.
Properties Visited	How many of your properties they’ve stayed at.
Total Trips	How many trips they’ve taken with you.
Guest Type	New or Returning, based on their trip history.
Member Since	How long they’ve been a guest, and when they first appeared.

Tip: Columns like Total Trips and Member Since are sortable — select a column heading to rank your guests by it.

A guest’s profile

Selecting a guest opens their profile — everything you know about that person in one place. The profile has two tabs: Profile for their stays and value, and Chats for their conversations.

→ Main → Guests → (select a guest)

The Profile tab

A row of cards summarises the guest at a glance:

Card	What it shows
Lifetime spend	Total amount the guest has spent, with the average per stay.
Reservations	How many reservations they’ve made in total.
Nights stayed	Total nights stayed, with the average per stay.
First stay	When they first stayed, and their most recent stay.
Contact & location	Phone, email, and country.

Below the cards, the Reservations table lists every booking — the property and room type, check-in and check-out dates, nights, guests, amount, and status (such as Departed or Cancelled).

The Chats tab

The Chats tab shows every conversation this guest has had with your assistant. Pick a conversation to read the full message history; if the guest has never chatted, you’ll see “No conversations recorded for this guest.”