Analytics

Analytics

Analytics is the deep-dive view of how your AI agent is performing. Where Home gives you a quick daily snapshot, Analytics looks across a longer window and breaks the numbers down by channel, country, language, intent, and the journey a guest takes before booking.



→ Main → Analytics (left sidebar)


What you can do here

The Analytics screen is one long, scrollable report grouped into themes:


Section

What it covers

Revenue & channels

How much revenue your agent drove and where bookings came from.

Conversations & guests

Who your guests are, where they’re based, and what they ask about.

Effort to book

How quickly and easily guests reach a booking.



Note: Like the rest of the dashboard, every chart follows the date range in the top-right corner — the default here is the last 30 days.



Revenue & channels

The first cards on Analytics show the money your agent is making and where it’s coming from.



→ Main → Analytics (left sidebar)


Card

What it shows

Revenue Breakdown

Total revenue, how much was Grevon-driven versus other channels, and the growth versus the previous period.

Bookings by channel

The share of bookings made through your Grevon agent versus the rest, and the total number of bookings.

Guests (new vs returning)

How many of your guests are new versus returning, and your total guest count.



Tip: “Grevon-driven” revenue is what your AI agent influenced — a quick way to see the return the agent is adding on top of your other channels.




Conversations & guests

The middle of the Analytics report is about your guests — where they are, what language they speak, what they ask for, and how much they engage.



→ Main → Analytics (left sidebar)


Where and when

Card

What it shows

Users by country

A world map showing where your agent’s users are based.

Impact over time

Chats, calls, and bookings the agent handled, day by day.


Engagement

A row of figures summarises how much guests interact:


Figure

What it shows

Conversations

Total conversations the agent handled.

Avg conversation

Average number of messages per conversation.

Repeat chatters

Share of guests who came back for more than one conversation.

Avg duration

Average length of a conversation.


What guests ask about

Card

What it shows

Top intents

What guests asked about most — for example Photos & Media, Booking, or Location & Travel.

Languages served

The split of languages your guests chatted in.




Effort to book

The last part of Analytics measures how hard — or easy — it is for a guest to reach a booking, and how valuable your guests are over time.



→ Main → Analytics (left sidebar)


Effort to book

Figure

What it shows

Avg time to book

Average time from a guest’s first message to a confirmed booking.

Messages to book

How many messages it typically takes to reach a booking.

Sessions per guest

How many separate chats a guest has before booking.

Return gap

The typical gap before a guest comes back.


Two charts add detail: Time to booking groups bookings by how long they took (under 5 minutes through to several days), and Sessions per guest shows how many chats guests needed before booking.


Guest value

Figure

What it shows

New guests

Guests booking with you for the first time in the period.

Returning guests

Guests who have booked before.

Repeat rate

Share of guests who return.

Avg lifetime value

Average total value of a guest across all their stays.


    • Related Articles

    • Grevon Knowledge Base

      Welcome to the Grevon Help Centre These guides walk you through the Grevon customer portal step by step — from designing your AI assistant and filling its Knowledge Hub, to managing properties, bookings, guests, and your account. HOME Home Home is ...