Branding

Branding

The Branding tab is where you give your chat assistant its identity — its name, avatar, the greeting guests see first, and the starter prompts that help them begin. A Live Widget Preview on the right updates as you type, so you always know exactly what your guests will see.

You'll find it under Playground → Branding in the left sidebar.

 

The Branding tab, with the configuration form on the left and a live preview of the widget on the right

 

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Field

What it controls

1

Bot Logo

The avatar shown next to your assistant's replies in chat.

2

FAB Icon

The icon on the floating button that opens the chat on your website.

3

Bot Name

The name shown at the top of the widget. Required.

4

Greeting Title

The welcome message guests see when they open the chat.

5

Starter Suggestions

Up to 10 tappable prompts shown when the chat opens.

6

Save

Publishes your changes to the live widget.

 

Open the Branding tab

1.    In the left sidebar, under AI Chat, select Playground.

2.    At the top of the page, click the Branding tab.

 

The form loads on the left, and the Live Widget Preview appears on the right.

Set your assistant's name and greeting

Bot Name is the only required field. It appears at the top of the widget and is how guests refer to your assistant.

1.    In the Bot Name field, enter a name (for example, Grevon).

2.    In the Greeting Title field, enter the first message guests should see — something welcoming like Let's find your perfect stay!

3.    Watch the Live Widget Preview update as you type.

 

 

Tip: Keep the greeting short and action-oriented. It's the first thing guests read, so a warm prompt like "Let's find your perfect stay!" invites them to start a conversation.

 

Upload your logo and button icon

Two images shape how your assistant looks:

•        Bot Logo — the avatar beside your assistant's chat replies.

•        FAB Icon — the icon on the floating button that opens the chat.

 

To add either one:

1.    Click the upload area under Bot Logo or FAB Icon.

2.    Choose an image from your computer. PNG, JPG, GIF, WebP, and SVG files are supported.

3.    The counter (01/01 Images) confirms your image is attached.

 

 

Note: Each slot holds a single image. To swap an image, remove the current one and upload a new file. For a crisp result on every screen, use a square image — an SVG or a PNG of at least 256×256 pixels works well.

 

Add starter suggestions

Starter Suggestions are the tappable prompts guests see the moment they open the chat — a quick way to nudge them toward booking. You can add up to 10.

 

Adding a starter suggestion — type the prompt, then click the plus button to add it as a chip

1.    In the Type a suggestion… field, enter a prompt (for example, Show me rooms with a sea view).

2.    Click the + button, or press Enter, to add it.

3.    The suggestion appears as a chip below the field. The counter shows how many you've added (for example, 3/10 suggestions).

4.    To remove a suggestion, click its chip.

 

 

Tip: Write suggestions the way a guest would ask — "What's there to do nearby?" or "Do you allow pets?" The best starter prompts answer your most common guest questions.

 

Save your changes

When you've made a change, the Save button in the top-right becomes active.

1.    Click Save.

2.    A confirmation appears: "These changes will immediately affect the live chatbot for all users. Are you sure?"

3.    Click Save to publish, or Cancel to keep editing.

 

 

The save confirmation — branding changes go live to your website immediately

 

Important: There's no separate publish step. Once you confirm, your branding is live for every guest on your website. If you're uploading new images, the button shows Uploading… until they finish.

 

What your guests see

Your branding shows up in two places on your website:

•        A floating button (using your FAB Icon) sits in the corner of the page.

•        When a guest taps it, the chat widget opens with your Bot Name at the top, your Greeting Title as the first message, your Bot Logo beside replies, and your Starter Suggestions ready to tap.

 

•        Theme — set the widget's colors and fonts

•        Features — turn capabilities like booking and voice input on or off

•        Installing the widget — add the widget to your website

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