Subscription & billing

Subscription & billing

The Subscription tab shows your current plan and everything related to billing — upgrades, add-ons, upcoming charges, and past invoices.

You'll find it under Settings → Subscription.

 

Managing the subscription is usually limited to administrators. Billing is handled securely through Stripe — your card details are never stored in the dashboard.

 

 

The Subscription tab — current plan, plan options, next invoice, and add-ons

Your current plan

At the top you'll see your plan name and a status badge (for example, Standard · Active), along with your billing summary — how many properties are covered, whether you're billed monthly or annually, and your next renewal date.

•        Show plan details expands the full list of what's included in your plan.

•        Manage subscription opens the secure Stripe billing portal, where you can update your payment method and billing details.

 

Change or upgrade your plan

Under Change plan, each available tier appears as a card with its price and features (for example, Staff Agent, Echo, Pro, Echo Pro, and bundles).

1.    Compare the cards and find the plan that fits.

2.    Click Choose plan on the one you want.

3.    Switching is handled with automatic proration — you're only charged the difference for the rest of your billing period.

 

Add-ons

Add-ons bill on top of your plan. Some are fixed monthly (e.g. an extra agent), others are pay-as-you-go (e.g. additional message credits billed by usage). Active add-ons show an Active badge; click Cancel to remove one.

Invoices

•        Next invoice shows your upcoming charge and a breakdown of its line items.

•        Recent invoices lists past invoices with their status and amount. Click the download icon to save an invoice PDF, or View all to open your full billing history in the Stripe portal.

 

 

Tip: Need a tax invoice for your records? Download it straight from the Recent invoices list — no need to contact support.

 

•        Client Profile — your organization's details

•        Users & roles — manage your team

    • Related Articles

    • Settings

      Settings is where you manage the essentials of your account — your organization's details, the people on your team, and your subscription. You'll find it under Settings in the left sidebar. The Settings area, open on the Client Profile tab Settings ...

    • Users & roles

      The Users tab is where you manage your team — who has access, what they can do, and which properties they can manage. You'll find it under Settings → Users. The Users table — members with their role, property access, and status The members list Each ...